19 Comments Add your own

• 1. kathy cissokho    July 16th, 2011 at 11:50 pm

  I wish I could pay my acct over the telephone like it was before the transition.

• 2. Deb    September 28th, 2011 at 7:07 am

  The phone payment was easier if your schedule is busy.

• 3. MG.T.    October 16th, 2011 at 7:15 pm

  Before the transition from Chase to GE it was easy and efficient to do the payments. Now it is a nightmare! I have tried to make phone payments and the options don’t go througth, then, when trying to talk to a PERSON, nobody is available; I had to hung up several times after lengthy wait. Today, I tried the online payment…….I’m not sure if my payment was successful, because the website seems frozen; when I click in the different tags they highlight but it did not open. This is very frustrating!

• 4. Pam    October 26th, 2011 at 6:50 pm

  Nightmare is right. Everytime I try to pay online it comes up with some problem. My picture doesn’t match or my secret question isn’t right. It keeps saying there must be a breech in security. I dred getting online to pay

• 5. 4BoyzNow    November 12th, 2011 at 10:50 am

  I had trouble using my card in a Marshall’s store on 11/11/11 so I called the phone number on the back of the card and listened to the automated balance review, which was very easy since it matched my phone to my card number. Told me my balance (which was suffient to cover my purchase), that my next payment was due on 11/28/11, etc. Although everything sounded up to date with my account, I still couldn’t use my card, which was VERY frustrating. I called on 11/12 to talk to a person and apparently I had a late payment flag on my account afterall, which I didn’t realize. Soooo, apparently, the automated balance review DOESN’T EVEN MENTION THAT YOU HAVE A LATE PAYMENT DUE!!!!! Not only does that make the automated balance review TOTALLY USELESS and inaccurate, it’s telling you you don’t owe money when in fact you do. Just another little annoying way to trick another late fee out of us? I wonder how much money they make multiplied by thousands of little late fees at a time. When I went over the details to the supervisor I insisted I speak with, it didn’t matter to her that there was an difference in the information on my account and what the automated balance tells me. How frustrating.

• 6. Karen    November 15th, 2011 at 3:01 pm

  Wish I could pay by phone again.

• 7. Myrna Gross    November 16th, 2011 at 7:30 pm

  I lost my invoice and called for a duplicate. The TJX operater advided me that I had to pay a $5,00 reprint payment. Not only is this an exhorbinant charge, where there should be none at all, but exceptionally unbusiness like and infuriating. Not a nice way of doing business. This was the first time this happened to me in all the years I’ve been shopping at TJX. I will no longer use this credit card.

• 8. lisa glucksman    November 30th, 2011 at 2:01 pm

  Nightmare is understatement. I usually pay on line butthis is a real nightmare!
  I am not going to use this card any more, because I could spend a lifetime to figure out how to make a payment!!!

• 9. patty mackenzie    December 5th, 2011 at 2:01 am

  Just paid bill. NO problem

• 10. Mona Eiring    December 21st, 2011 at 3:04 pm

  Making payments is such a runaround. I wish I could pay over the phone or at a store. Besides that I have just 2 1/2 wks to pay.

• 11. Mary Mondala    January 3rd, 2012 at 10:10 am

  Just made a payment .. hope I did it correctly.

• 12. Gretchen Cox    January 3rd, 2012 at 12:54 pm

  This entire process stinks. I will pay off my card and never ever use this card as long as I live. Convenience is a bad word with this company. They want me to not be able to pay my bill so I will have late charges. I used to like TJ Max but now I’m not even going to shop there anymore.

• 13. Sharon    January 3rd, 2012 at 9:32 pm

  Total nightmare, I was talked into getting this card for the % off at the register and for the rewards. NOT worth it, no one to talk to, sent to wrong address and then charged me overcharges. Horrible. I will buy from TJ Maxx as I love the store, however, will never get their card or anyone else from now on.

• 14. Marilyn    January 16th, 2012 at 2:30 pm

  absolutely hate, hate, hate this method of payment, can never find the right and fast way to make the payment on line, its a nightmare,.

• 15. judy    February 3rd, 2012 at 3:08 pm

  can’t do this computer…too confusing - sending it by mail - hope i don’t get charged a late fee.

• 16. SHIRLEY A.    February 9th, 2012 at 3:15 pm

  OK.. I thought it was just me. This is the WORST thing ever trying to pay your bill! It should not be this difficult. Glad to know I’m NOT alone. Absolutely HATE IT!!!

• 17. Marianne Rucker    April 23rd, 2012 at 6:10 pm

  Payment process was very simple, though I was apprehensive after reading all the negative comments.
  I registered and paid by SIMPLY FOLLOWING THE DIRECTIONS. The whole process took about 10 minutes. When I pay online in the future it will be much quicker.
  Thank you.

• 18. Sandra mcmanis    May 2nd, 2012 at 7:42 pm

  This is the only credit card I have that charges to pay by phone…I thought that it was no longer legal to charge for this service??? I will not use this card anymore!

• 19. Ariel M    May 3rd, 2012 at 8:32 am

  I am happy to find that I am not the only person frustrated with this card. I could have SWORN that I made a payment online two months ago, and like others the site frooze and did strange things but I thought that everything went through. Should have never assumed! Now two months later I get a bill for double my original cost of those clothes, and I cannot access my account online. I am so upset with this card, and the fact that I did not get another bill in the mail for April telling me that I was overdue, but 2 months later!!!!

  I will be cutting this card up.

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