Help Desk Software

Seven of the best sites for help desk software. Know of another site that should be listed here? Leave your suggestion at the bottom of this page.

1. PerlDesk - Download and install this help desk software on your servers or use their hosted solution. Have customers submit tickets via Web or e-mail, with live chat option, and publish articles and frequently asked questions/answers. Supports multiple departments and offers graphical reporting. (www.perldesk.com)

2. Parature Help Desk Solution - Web-based help desk software allows for multiple help desk solutions, including knowledge base creation and search, trouble ticket system and more. (www.parature.com)

3. Open Source Help Desk List - A list of over 30 free software programs that you can use in help desk operations. Open source is not always fully supported, but the price is right. (www.opensourcehelpdesklist.com)

4. SysAid Help Desk Software by Ilient - Offers a free version of its help desk software that you can download directly from its site, or a full version that offers a greater number of features and users. (www.ilient.com)

5. Numara Track-It! - Claims to be “the world’s most widely installed help desk and asset management solution.” Download a free software trial or contact Numara Software for more information on pricing. (www.numarasoftware.com)

6. BridgeTrak Suite from Kemma Software - Help desk software for Windows or via the Web. See a demo and/or download a copy for evaluation. (www.kemma.com)

7. HelpSpot - Web-based help desk software promises easy request management and tracking. Try a 45-day free trial to see if it fits your needs. (www.userscape.com)

Other tags: helpdesk