36 Comments Add your own

• 1. zillia James    January 23rd, 2009 at 6:29 pm

  It is too difficult to make a payment. the account center is hard to get to.

• 2. JESSIE FRISON    February 2nd, 2009 at 1:18 am

  I paid two payments in December . Tried to make a payment for the 3rd of January. I could not even make a payment because the system would not let me in. My billing address changed I always make a payment on line. This time I am having a very difficulicult time. I don’t think I will be able to pay on line this time.

• 3. Mary Cain    February 19th, 2009 at 6:37 pm

  I have been trying all day to confirm my payment after signing up for on line payments. I can’t even find the right site and the payment I made on 2/17 has not been processed through my bank. I am concerned that I will now be delinquent and have additional fees and a DING on my credit. Also it tells me that my pass and user names are incorrect.

• 4. wb vinson    February 27th, 2009 at 6:05 pm

  How in the hell can I get to my loan payoff

• 5. tommy    February 28th, 2009 at 9:10 pm

  where can I go to make car payments with GMAC. I am overseas and cannot get home to make a payment. HELP GMAC sure aint real good about helping.

• 6. Aracely    March 20th, 2009 at 3:13 pm

  I’m so upset - I have not been receiving any statements for the past 3 months - but I do get charged a late fee how is that right - then I call customer service and I do not even get an apology. And they tell me to just sent the payment with no statement and they will send me a new statement for next month. But of course next month comes around and again NO STATEMENT!!!.

• 7. Sally Perryman    April 20th, 2009 at 3:23 pm

  I haven’t received a statment in two months.When i call they tell me to just send a check but don’t forget to put my account # on it. They told me the statment was sent on the 18th for the follwing month.I just got a statment today and guess what? they have me owing two payments even though they were sent in without a statment. Come on GMAC crack down on your help.If they don’t perform get rid of them,they are giving you a bad name.

• 8. Jim Robinson    April 21st, 2009 at 9:05 pm

  GMAC is the worst online website to contact. The say you can email them and they do not provide an email address. You have to call “customer service” and then you get someone in the Phillipines that cannot answer the question you have. I will never do business with GMAC again. Try to payoff a vehicle from GMAC and it takes forever and they want you to use the post office. They won’t even accept electronic transfers from another banking institute. I thought this was the year 2009. They act like it is the “70″s. What a bunch of crap.

• 9. Donna Duranso    April 29th, 2009 at 9:24 am

  GMAC took my account off the internet so my grandson can’t pay his payment on line.

  WHY?????

• 10. lanette norris    May 12th, 2009 at 10:53 am

  this sight would be a greater help if you added the gmac processing paymnt phone number. i am having a hard time contacting gmac due to this matter

• 11. AdamBessed    May 12th, 2009 at 11:11 pm

  lanette, click on link #5 above, titled “Contact GMAC” for phone numbers.

• 12. PATRICIA WILLIAMS    May 22nd, 2009 at 11:13 am

  NOT A GOOD SITE NO ADDRESS TO SEND PAYMENT ON LINE BILLING NOT THE BEST WAITED FOR DAYS TO GET CONFIRMATION ONLY TO FIND PAYMENT NOT CREDITED I WAS GETTING LATE CARGES EVEN THOUGH I WAS PAYING EARLY . I WANT TO BE A GMAC CUSTOMER BUT THAY ARE MAKING IT DIFFICULT. IM PURCHASING A NEW VEHICLE BUT VERY FRUSTRATED MIGHT HAVE TO TRY NISSAN.

• 13. jason hedrick    May 22nd, 2009 at 8:16 pm

  Customer service is a complete joke. I got transferred from cubicle to cubicle in the Phillipines. When asked to be transferred to a different branch they could not provide a direct phone number, could only transfer me. I complained that I was attempting to make a payment within the 30 day period, as to not reflect a negative on my credit, and wasn’t given the entire 30 days and the woman said, “Well 29 days should have been enough anyway”. Absolutely absurd. She said we can take your money today but we can’t show you paid it until three days from now. I said, “You can tell me what the tire pressure in my back left tire of my Silverado sitting in my driveway is right now, but you can’t show I made a payment until three days from now”. This is why failing businesses should fail, so quality businesses will rise. My last three vehicles were Chevy Silverados, never again. Hope it was worth it GMAC, or whatever bank you are now.

• 14. maria verwiel    May 26th, 2009 at 12:44 pm

  I have been trying to make a payment and I cannot get in the payment center. Now when it comes time to charge a late fee or reflect on my credit they will not have a problem. this company should have gone bankrupt. Lousy service lousy cars!

• 15. mavis    May 30th, 2009 at 6:05 pm

  I leased a cobalt, (never again), turned it back in, in EXTREMELY GOOD condition. Did not get a letter from authorized dealer re: condition of car. Called GMAC to get copy of letter from dealer. was told I would get a copy, have called 4 times, one CS informed me I could not get a letter until the car was SOLD!!!!! and hung up on me. since then, I have called several more times, last time, asked for supervisor, (probably wasn’t), again told I would get a copy of letter and refund. Got a letter from GMAC stating blah, blah, blah, and that I was due $150.00 back, which was to be sent under separate cover??? that was in April 17th, this year, I have not received refund, have called several times, Today, 6/20/09, I got a letter exactly like the first one, informing me of refund.
  DON’T ever do business with them. If government (we) have to pay to bail out auto companies, then they give themselves raises, why do any business with any of them.
  I’m very angry. trying to find exact mailing address for corporate president eric a. feldstein. anyone have it, or know where I can get it?
  thanks much.
  what a total crock this whole thing is. I feel for all of you having to deal with GMAC

• 16. mike secchiaroli    May 31st, 2009 at 10:27 pm

  i hate gm but as far as not getting statements….you know whats due when its due. dont blame a late payment on a statement…its due the same time every month. your inability to make your payments on time doesn’t excuse your responsibility. yes i am i debt collector

• 17. jason parker    May 31st, 2009 at 10:50 pm

  all u people r whiney babies pay your bills on time no mata what your statment says…..as far as general motors is concerned HUMMERS r the best truck 4 me i love it…new camaro cant wait to get one…all i need is a new payment book…hahaha losers get a grip ….and over sea customer service sucks no mata what co, it is stop paying other countries to do work americans can do no one in this country wants to talk to some retard who dont care and cant speak english it would piss n e one off in the first few words that are spoken to you GM needs to stop sending money out of this country for n e thing if GM want americans to invest there money in US built cars than thay can invest in customer service people from the same country keep it real guys tryin to save a buck just pisses people off im sure you know all about it you guys need to do sumthing step up and do the right thing for us the people who buy your cars and trucks

• 18. gary thiebaud    June 10th, 2009 at 11:57 pm

  what about gmac going bankrupt and not paying their bills - why should we pay our car payments to a bankrupt company. You got my tax dollars in a bail out.

• 19. Diane    June 11th, 2009 at 3:58 pm

  It is too difficult to get to the payment center. It would be nice to be able to access the exact place the payment needs to be scheduled through the reminder email that is sent.

• 20. James DeWald    June 29th, 2009 at 11:53 am

  We received a statement 3 months after their direct payment program stopped taking payments. At this point, they had already begun repo proceedings. I spent an entire day on the phone, gathering cash for a moneygram and running all over town to prevent the impending repo. No reasons for them stopping direct payment were given and no contacts were given to discuss this matter. Only first names were given (shady) and I couldn’t even wire the money directly from my bank. I can’t imagine doing business this way and its no wonder they’ve failed. It is my intetion to further pursue this as I do not believe our credit should be tarnished in the least bit. I suggest all with problems of this nature should follow my lead and contact everyone possibly connected to this sloppiness including but not limited to government officials.

• 21. Bonnie    July 22nd, 2009 at 8:12 am

  GMAC don’t you see the problems people are having with making car payments. Why don’t you do something. Maybe because customer service is in the Phillipines and they don’t care? I can’t make my payments on line either. What kind of banking system is this?

• 22. Suzanne Lea    July 23rd, 2009 at 8:46 pm

  What’s going on with GMAC’s payment site? I was in, then keep getting this box which ways the site is down 7.25 - 7.27, it’s only 23rd - ?? Can’t get in to even make a payment. Frustrating.

• 23. James Boyd    July 31st, 2009 at 3:00 pm

  dont every one have a master card or dicover card i thank thay should at least take visa card

• 24. Nigel Ward    August 17th, 2009 at 1:50 pm

  GMAC Mortgage customer service is the WORST ! I see many others have complained about the customer service in the Philippines! When you call them, they never understand how you need help. Managers are never available, so they take a note to have someone call you back, but they never do. One time they did, but they called my house phone, although I left my cell phone on five different voice mail messages. It is the most frustrating thing. And there is absolutely nothing you can do about it.

• 25. Raylene Reno    August 23rd, 2009 at 6:58 pm

  i returned my truck i got a letter telling me they owe me
  1600.00 they would be sending it under a seperate cover
  i called the number two times the first time she told me
  i would be getting it next week i called again she told me
  they have to call me back in 24 to 48 hours she had no idea
  when it would be sent this company sucks…….

• 26. Karen    August 28th, 2009 at 8:17 am

  Nigel, I just had my first dealing with GMAC Mortgage, and I agree with you…AWFUL! The “Customer Service Rep” kept repeating the same thing over and over, and he wasn’t even answering my question! Very frustrating. And then after he said he would handle the matter, I ended up getting a statement charging me late fees, when my payment wasn’t late! If only someone in this country could have a real customer service center that actually helped people and where they don’t sound like drones reciting an answer off a piece of paper.

• 27. robin    August 30th, 2009 at 6:40 pm

  I can’t pay online they don’t want a check they want a money gram every month since my pymt is behind. My husband was out of work for seven months and jobs are hard to find but the job he did get he might lose because gmac calls his workplace every day threatening repo and demanding money now not a company that I would recommend getting involved with.

• 28. Frances Dominguez    August 31st, 2009 at 7:15 pm

  After reading the above comments I’m scared. I am down to my final 2 car payments. GMAC has been drafting my checking account for the past 5 years. My final payment is
  Nov 2009, I’m scared they will continue to deduct into Dec and I’m scared I will not get the title to my car. Frankly this company scares the pants off me. Why did our gov’t bail them out? Oh yes it was to protect the employees. I feel sorry for them but honestly I feel sorrier for me and others like me. GMAC I hope and pray you will go completely out of business.

• 29. sandy byam    September 1st, 2009 at 10:46 am

  canoot find a way to make payment on line

• 30. ashleigh    September 14th, 2009 at 5:12 pm

  I am so frustated with GMAC and just want to be finished with them. I recieve NO bill. So when it comes time for me to make a payment I call, and they say oh, just sent your payment out and we will send you your statement. No, as a customer I would like to see my payment before I just send money out. And then they say well then you will get charged a late fee. What the hell is wrong with these people?! People do want to see their STATEMENTS BEFORE they pay a bill!!

• 31. Angie    October 5th, 2009 at 2:35 pm

  Try using customer automated service and one time payment withdrawal service M-F #=18002004622 you still get directed to JP Morgan Chase you will need bank info and account info. #18778452642 wait for conformation # and write it down on something for your records showing that it is paid. Will pay Silverado 2005 in 6 months. Never again

• 32. Marie Lambert    October 22nd, 2009 at 8:36 pm

  October 23,2009 Just got through reading other peoples scary stories on about GMAC .Now i’ll add mine WHAT YOU PEOPLE GOING TO DO ABOUT YOUR MESSY WEB SITE? MARIE

• 33. Lynette Dimick    October 23rd, 2009 at 10:39 am

  I have just recently became unemployed and need assistance with my bill. I have filed unemployment but since the unemployment rate is so high in the state I worked in I will not receive unemployment for at least 10 weeks. I no money but GMAC will not help. I have never missed a payment in the two year of having my car. I believe there should be some program to help us unemployed citizens since the economy is so bad. I know from the news GMAC received help from the gov. Why can’t they help the people who helped them.

• 34. Bill Collinson    November 12th, 2009 at 10:01 pm

  Worst. Finance.Company. Ever. Have spent hours just trying to make a payment. I’ve never worked so hard to get someone to take my money.

• 35. ZELLA R. GRANTHAM    November 17th, 2009 at 8:43 am

  WHAT IS WRONG WITH GMAC? THEY DON’T SEND YOU A STATEMENT. IMPOSSIBLE TO PAY BY THE NET. NO WONDER YOU NEEDED A BAIL OUT. I NEED ONE TOO!

• 36. David Johnson    November 20th, 2009 at 11:33 pm

  GMAC Customer service in the Philippines - Wow!
  You must be kidding …
  Not to mention the web site - one of the worst ever.
  And GM hope customers will remain loyal to them!
  There are so many choices of non-GM automobiles in the market that the decision will be easy to make. After buying or leasing 18 Saturn’s since 2001 - well next vehicles will be non GM brands - That is for sure.
  GM is taking ‘bail-out’ and funding employees in the Philippines …

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